Medical Information Manager
Pfizer Karachi Division, Sindh, Pakistan On-site
- Summary:
The
Medical Information Manager (MIM) responsibilities include but are not limited
to:
- Customer facing (frontline)
activities: Providing technical and medical information with high quality
customer service in the corresponding local languages.
- Secondline/TA activities:
supporting the development of Therapy Area strategy for AFME and preparing
or customizing responses for medical inquiries in English to be used
locally and regionally as required and analysis of inquiry trends to
support departmental and company objectives
- Cluster/Business Unit
Relations and Partnership activities: supporting and driving relationships
with corresponding clusters and key markets as well as the Business Units/
Commercial/Therapeutic Team(s)
This
role is a member of the extended AFMEI Regional Leadership Forum.
Details:
Customer Facing (Frontline) Medical
Information Request Management
- Research and respond to
inquiries received via corresponding channels such as phone, email,
internet or mail within the required timelines and standards.
- Exhibit broad/general
understanding and knowledge of common product information and enquiries
for the local clusters/countries.
- Document the inquiry and
response accurately and completely according to relevant Standard
Operating Procedure (SOP)/ Work Instruction (WI), and regulatory
guidelines.
- Identify and record, or triage
to responsible designee, adverse events and product quality complaints as
well as process fulfillment.
- Provide response in customer’s
local languages using approved resources in English.
Secondline Medical Information
Content Management
- Forms AFME representation of
assigned TA in close collaboration with Regional TA Lead.
- Exhibits broad knowledge of
assigned therapeutic area and a solid understanding of pertinent disease
state(s) as appropriate.
- Creates and/or customizes
(localizes) and maintains MI response documents as required, by ensuring
that responses are medically and scientifically accurate, balanced, and
meet customers’ needs.
- Ensures the alignment of
response documents to local labeling and licensing for the corresponding
countries.
- Reviews and approves MI
documents completed by others.
Cluster and Business Unit Relations
and Partnerships
- Plays an active role in
defining, developing and delivering annual operating plans for
corresponding AFME clusters.
- Explores innovative ideas to
identify experiments/pilots that drive MI vision and mission and
collaborates and/leads across regions on initiatives/projects as needed
(e.g.EMC Regional Lead).
- Manages awareness projects as
applicable and within the strategic imperatives.
- Acts as MI Cluster
Relationship Manager (CRM), including liaising with the relevant Country
Medical Council(s) and corresponding commercial teams (TA/BU).
- Collaborates with internal
stakeholders where applicable to ensure MI responses are appropriately
aligned within the scope of MI and Pfizer Medical.
- Analyzes inquiry data to
identify trends and communicates key points to relevant stakeholders.
- Represents Pfizer by providing
live/virtual MI support at scientific conventions/congresses.
- Collaborate and/or provide
training and support activities as needed.
- Maintain compliance with
corporate and departmental trainings, SOPs and WIs.
Education and Experience
- Life science graduate
preferred. PharmD, BS in Pharmacy, or MD/DO strongly preferred. Degrees
from other medical disciplines and or life sciences also considered
- Candidates with pertinent
industry-related experience and/or post-graduate specialty/residency are
desirable
- 1-3 years of medical
information experience preferred
- Demonstrates effective
relationship management and customer orientation
- Demonstrates strong oral and
written communication skills
- Demonstrates keen analytical
skills and attention to detail
- Able to work in a fast-paced
environment with competing priorities
- Proficiency with computer and
software applications (i.e., Microsoft office)
- Experience of working a
virtual environment would be advantageous
Technical
Skills:
- Excellent verbal and written
communication skills
- Customer facing experience
advantageous
- Medical Writing experience
advantageous
- Ability to interpret and relay
technical information
- Proficient computer and
keyboarding skills
Other
Requirements
- May be required to work
occasional bank holidays.
- May be required to work hours
outside of the normal local working hours.
#LI_PFE
Work
Location Assignment: On Premise
Pfizer
is an equal opportunity employer and complies with all applicable equal employment
opportunity legislation in each jurisdiction in which it operates.
Medical
Benefits found in job post
- Medical insurance
About
the company
Breakthroughs That Change Patients'
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science and our global resources to deliver innovative therapies that extend
and significantly improve lives. Every day, Pfizer colleagues work across
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cures that challenge the most feared diseases of our time. To learn more, visit
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